Refund policy
Returns: We accept returns from Terrabeautybars.com within 30 days of purchase.
Simple Return Process: Within 30 days of purchase please contact us at hello@Terrabeautybars.com with your order number and reason for return. Once your return is authorized, you'll receive a prepaid shipping return label via email. Your unused item(s) must then be sent unused and in the same condition that you received it.
Refund time: Once your item(s) are received, refunds are typically processed within 10 days and back to method of payment or a Terrabeautybars.com store credit may be provided at your request.
Non-refundable items: Several types of goods are exempt from being returned, to include:
- Returns from other Terra Beauty Bars providers
- Health and personal care items (including all beauty bars)
- Free gifts or promotional items with retail value
- Products that have been significantly used
- Partial returns (from like a set)
- Gift cards and/or Original Shipping paid
- Final sale items
- Items purchased past our 30-days policy
Damaged Goods
Customers must contact Terra Beauty Products at hello@terrabeautybars.com for any damaged products. An high-resolution image will be required to confirm damaged goods. Upon confirmation of damaged goods, Terra Beauty Products will then ship out replacement(s) based on findings. An image is needed to confirm product is damaged.
Shipping Note:
Each order(s) shipping carrier will be selected at Terra Beauty Product's discretion. All shipments will have a tracking number that will be emailed to each customer once shipped. Should you need a specific delivery method (such as Sign For or expedited shipping), please contact hello@terrabeautybars.com prior to ordering or with your order number. Please note that there may be an additional fee for expedited or sign for shipping.
Due to the nature of our business, we are unable to provide refunds or replacement products for orders that have a confirmed tracked delivery confirmation.
